Terms & Conditions

This website is operated by Wild at Art (Pty) Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Wild at Art. Wild at Art offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site including browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services.

Head Office

Wild at Art (Pty) Ltd
23 Northumberland Rd
Bellville, Cape Town
South Africa

T: 021 946 4194
E: admin@wildart.co.za

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.wildart.co.za (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect information such as:

  • IP address

  • Browser type

  • Time zone

  • Cookies

  • Browsing activity

  • Referral links

If you make a purchase, we also collect your name, billing and shipping address, payment details, email address, and phone number.

How We Use Your Information

We use your information to:

  • Fulfill your orders

  • Communicate with you

  • Screen for potential fraud

  • Improve the website experience

We may share your data with Shopify and Google Analytics. You can view their policies at:

Your Rights

If you are located in Europe, you may request access, correction, or deletion of your personal data.

Returns Policy

Our return policy lasts 7 days from delivery or collection. If more than 7 days have passed, we unfortunately cannot offer a refund or exchange.

Conditions for Return

  • Item must be unused and in original packaging

  • Receipt or proof of purchase is required

Non-returnable Items

  • Gift vouchers

  • Downloadable products

Refunds

If approved, your refund will be processed to your original payment method. If you haven’t received it, check with your bank and credit card provider before contacting us.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, email us at admin@wildart.co.za and send the item to:
23 Northumberland Rd, Bellville, Cape Town, South Africa

Shipping

You are responsible for return shipping costs. For items over R100, we recommend a trackable shipping service.

Contact

For any questions regarding our terms, policies, or your order:
Email: admin@wildart.co.za
Phone: 021 946 4194
Address: 23 Northumberland Rd, Bellville, Cape Town, South Africa